I don't see a colour combination that I want to buy, but you do offer the pin colours I want. Can I create a custom pair?
If you want a specific colour pair please get in contact and we can make a custom pack up for you. Pairs are sold at £14 (plus postage).
When will my order be posted?
We endeavour to post out orders within 3 days of purchase, and normally let our customers know on Instagram what our postage days for that week will be. If you need your order urgently, please contact us and we will see what we can do.
I have not received my order, can I get a refund?
We request proof of postage for all orders and take extra care with international orders as we understand there can be delays from time to time. For this reason we use a track and sign service for international orders. The address you provide at time of order is the address your pins will be sent to, so please provide an address where someone can sign for your order.
We will issue a full refund if you notify us within 30 days from the date your order has been posted.
What about delays caused by customs authorities and customs charges?
If your order is to be delivered outside the European Union, you may incur import duty and local sales taxes. Customers will need to pay any import charges on receipt of their order. Any additional charges for customs clearance must be paid by the customer. Please note that these regulations vary from country to country, and duty and customs charges are determined by your local government. For further information you should contact your local customs office.
We are happy to provide postage tracking numbers if required.