When will my order be posted?
Given the current situation, we are aiming to post orders within 5 working days of purchase. We normally let our customers know on Instagram what our postage days for that week will be. If you need your order urgently, please contact us and we will see what we can do.
Can I choose an alternative postage option?
So that we can track our orders, we send all pins using a signed for service. This means that the package will need to be signed for to be delivered.
If you are ordering from the UK and would prefer that we send your order as first class only, please contact us. When send your order as first class only the package may be posted through your letterbox. Please note that this may depend on the quantity of pins ordered. Unfortunately we cannot offer this option to non-UK customers as it is important that we can track each package.
I have not received my order, can I get a refund?
We request proof of postage for all orders and take extra care with international orders as we understand there can be delays from time to time. For this reason we use a track and sign service for international orders. The address you provide at time of order is the address your pins will be sent to, so please provide an address where someone can sign for your order.
If you do not receive your order, we will issue a full refund if you notify us within 30 days from the date your order has been posted.
What about delays caused by customs authorities and customs charges?
If your order is to be delivered outside the European Union, you may incur import duty and local sales taxes. Customers will need to pay any import charges on receipt of their order. Any additional charges for customs clearance must be paid by the customer. Please note that these regulations vary from country to country, and duty and customs charges are determined by your local government. For further information you should contact your local customs office.
We are happy to provide postage tracking numbers if required.