FAQs

When will my order be posted?
Given the current situation, we are aiming to post orders within 5 working days of purchase. We normally let our customers know on Instagram what our postage days for that week will be. If you need your order urgently, please contact us and we will see what we can do. However, please note that due to COVID-19 it is highly likely there will be delays with shipping both within the UK and internationally that are beyond our control. We strongly suggest that if you are making a purchase for a special event that you do so far in advance of the date it is needed. We also suggest contacting us for the postage tracking number, which will allow you to see when your purchase should be delivered. 

Can I choose an alternative postage option?
So that we can track our orders, we send all pins using a signed for service. This means that the package will need to be signed for to be delivered.

If you are ordering from the UK and would prefer that we send your order as first class only, please contact us. When sending your order as first class only the package may be posted through your letterbox, but will depend on the quantity of pins ordered (i.e. size of the envelope). Unfortunately we cannot offer this option to non-UK customers as it is important that we can track each package.

I have not received my order, can I get a refund?
We request proof of postage for all orders and take extra care with international orders as we understand there can be delays from time to time (and especially now, see above). For this reason we use a track and sign service for international orders. The address you provide at time of order is the address your pins will be sent to, so please provide an address where someone can sign for your order.

If you do not receive your order, we will issue a full refund if you notify us within 30 days from the date your order has been posted. 

What about delays caused by customs authorities and customs charges?
If your order is to be delivered outside the European Union, you may incur import duty and local sales taxes. Customers will need to pay any import charges on receipt of their order. Any additional charges for customs clearance must be paid by the customer. Please note that these regulations vary from country to country, and duty and customs charges are determined by your local government. For further information you should contact your local customs office. 

We are happy to provide postage tracking numbers if required. Please get in contact with us if you'd like this to be provided. 

I'd like to become a stockist. Do you offer wholesale?
We are so pleased to hear that you'd like to include Plain Pins in your brand! At this time we are not offering wholesale or partnering with stockists as we are focusing on developing some projects internally. We will update these FAQs if that changes in the future.

Are you still selling the plain coloured shapes or will they be available at some point?
The plain block coloured shapes are all sold out right now and we won't be offering these in the immediate future. We launched our current collection of check patterned pins in September/October 2020 and are focusing on those right now. 

From time to time we run sample sales, which are announced on our Instagram account so be sure to follow us there. 

I'd like to get a custom pin made. Can we collaborate?
We have done many collaborations since launching Plain Pins and are always excited to hear ideas and ways we may be able to work with other creatives. It can depend on the project and if we have time to be able to dedicate to it. Feel free to get in touch and we can discuss it further.


Have another question? Just fill in the form here and we'll get back to you :)